Job: Parts Associate

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Posted: 07/31/2017

Job Status: Full Time

Job Description

Job Title:                   Parts Professional

Department:              Parts

Reports to:                Parts Manager

FLSA Status:             Full-Time/Hourly/Non-Exempt/Not Safety Sensitive

Job Summary:

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise

Job Requirements:

  • Must have ability to get along with a broad customer base.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Job Responsibilities:

  • Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
  • Take service technicians’ orders for parts and fill them as fast as possible.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Recommend related Parts and Accessories, which may be required for a job.
  • Supply cost of parts information on repair orders.
  • Notify service personnel when special ordered parts or back-ordered parts are received.
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
  • Provide excellence customer service to all of the dealership’s customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management.
  • Other duties, as assigned.

Commitments:

  • Be honest and ethical in all business practices.
  • Always work in compliance of legal guidelines.
  • Model superior service behavior with all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
  • Continually learn more about the products and services available. Attend training sessions to keep current with accounting techniques.
  • Demonstrate an interest in growing the business.
  • Focus on quality.
  • Always think before we speak and never lose our composure.

Physical Demands:

  • Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs.
  • Frequently works on a computer in a typical office environment.

Working Conditions:

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • The noise level in the work environment is occasionally loud.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
  • May be required to work odd, unusual or extended hours.

We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program

 

 

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