Job: Parts Manager

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Posted: 07/25/2017

Job Status: Full Time

Job Description

Job Title:                     Parts & Accessories Manager

Department:              Parts & Accessories

Reports to:                 General Manager

FLSA Status:                Exempt

 

Job Summary:

To deliver such a memorable experience to every customer, that they refer at least one person to our dealership.  Manage employees and operations of the parts and accessories department.  Set-up and maintain a smooth running, efficient Parts & Accessories Department.  Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.  Provide superior customer service to both internal and external customers.  

 

Job Responsibilities:

Operations

  • Ensure the needs of the parts and accessories department are being met
  • Review all stock orders to ensure a fast moving, balanced inventory of parts & accessories.
  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
  • Supervise and maintain an accurate up-to-date inventory management & control system.
  • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
  • Maximize return on investment of parts inventory.
  • Grow the volume of Parts & Accessory sales.
  • Develop advertising & promotional campaigns for merchandise.
  • Recommend related Parts and Accessories, which may be required for a job.
  • Supply cost of parts information on repair orders
  • Update inventory control system and parts catalogue
  • Notify service personnel when special parts or back-ordered parts are received
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service
  • Other duties as assigned.

 

Customer Service

  • Greet customers immediately, in a courteous and friendly manner
  • Handle telephone transactions quickly, and courteously.
  • Gain the trust and confidence of new customers when they are introduced to the Parts & Accessories department.
  • Point out any sales, specials, or new merchandise to staff and customers.
  • Estimate length of time to receive any back-ordered parts and clearly communicate it to customer.  Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

 

Management

  • Ensure P&A personnel are alert, well trained, and available when needed.
  • Ensure employees keep a clean and orderly department.
  • Maintain budgeted revenue and expense objectives.
  • Develop promotional campaigns in conjunction with the sales & service departments
  • Provide reports to GM, as requested.  Monthly sales versus goals versus past years.
  • Develop monthly and annual objectives for the department in collaboration with GM.
  • Attend training sessions to keep current with department issues
  • Attend weekly Mgt. Meetings prepared to report numbers and status of department
  • Coach and educate your team in a positive and uplifting manner.
  • Establish departmental work schedule, balancing the work loads of all employees
  • Train Parts & Accessories Associates to use consistent and current sales methodologies.
  • Set policies and procedures for Parts & Accessories department.
  • Manage employee performance (evaluate and counsel).
  • Assist with recruiting, interviewing, hiring, and terminating employees.
  • Maintain records of all employee performance reviews.
  • Provide training for all sales employees (seminars; workshops; sales schools, etc.)

 

Commitments

  • Be honest and ethical in all business practices.
  • Always work in compliance of legal guidelines.
  • Model superior customer service behavior for all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
  • Continually learn more about the products and services available. Attend training sessions to keep current with sales techniques and other parts department issues.
  • Be prompt and available for flexible scheduling.
  • Meet or exceed sales quotas on a regular basis.
  • Demonstrate an interest in growing the business.
  • Focus on quality.
  • Always think before we speak and never lose our composure.
  • Complete all new hire training requirements within first 90 Days

 

 

Job Requirements

 

  • 5+ Years experience with retail sales and inventory management.
  • Must have the ability to get along with a broad customer base
  • Knowledge and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
  • Current motorcycle license

 

Physical Demands:

 

  • The noise level in the work environment is occasionally loud.
  • Occasionally required to bend, stoop, crouch, reach, and lift up to 40 lbs.
  • Ability to stand on feet for lengthy periods of time, up to 8 consecutive hours
  • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

 

Working Conditions:

 

  • Usually indoors, however outdoor work is required when outdoor events are scheduled.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

 

 

 

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