Job Title: Parts Professional
Reports to: Parts Manager
FLSA Status: Full-Time/Hourly/Non-Exempt/Not Safety Sensitive
Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise
- Must have ability to get along with a broad customer base.
- Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
- Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
- Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Take service technicians’ orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Recommend related Parts and Accessories, which may be required for a job.
- Supply cost of parts information on repair orders.
- Notify service personnel when special ordered parts or back-ordered parts are received.
- Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
- Provide excellence customer service to all of the dealership’s customers.
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
- Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer mailing lists.
- Become familiar and efficient with all phases of the computer system required for P&A management.
- Other duties, as assigned.
- Be honest and ethical in all business practices.
- Always work in compliance of legal guidelines.
- Model superior service behavior with all dealership personnel by maintaining positive relationships with customers, employees, GM and owner(s).
- Continually learn more about the products and services available. Attend training sessions to keep current with accounting techniques.
- Demonstrate an interest in growing the business.
- Focus on quality.
- Always think before we speak and never lose our composure.
- Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs.
- Frequently works on a computer in a typical office environment.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- The noise level in the work environment is occasionally loud.
- Occasionally, exposed to exhaust fumes or other airborne particles.
- May be required to work odd, unusual or extended hours.
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program
Job Status: Full Time